Understand Our Return & Refund Guidelines

1. Return & Exchange Eligibility (Returns are accepted only for:)

• Products received in damaged condition.
• Products with manufacturing defects.
• Wrong item or wrong variant delivered (flavor / size).

In all cases, products must be unused and unopened, in original packaging, with all seals, labels and invoice intact.

2. Unboxing Video

• You must provide a full and complete video of the unboxing of the product, clearly showing the condition of the item upon receipt.
• Without an unboxing video, no return will be accepted.

3. Return Window & Conditions

• Customers must raise a return request within 2 days of delivery.
• An unboxing video and clear photographs of the product or outer box will be required to verify damage, defect, tampering or wrong item delivery.
• Products are not eligible for return if the seal is broken or the product is used, except where required for defect verification at company discretion.

4. Return Request Process

To initiate a return, the customer must email or call Gen-Arc Nutrition customer support within the return window, mentioning:

• Order ID and date.
• Product name and quantity.
• Clear description of the issue (damage, defect, wrong item, etc.).
• Photos of the product, outer packaging, and shipping label.
• Unboxing video showing the issue clearly, wherever applicable.

Gen-Arc Nutrition reserves the right to approve or reject a return request after internal quality checks and investigation.

5. Pick-up, Shipping & Refunds

• Once a return is approved, a reverse pick-up will be arranged at the delivery address where service is available, or the customer may be asked to ship the product to the designated warehouse address.
• The product must be securely packed to avoid further damage in transit.
• After the returned product is received and inspected, we will offer a replacement of the same product (subject to stock) or a refund to the original payment method or as store credit.
• Refunds are typically processed within 15–30 working days from the date of receiving the returned product.

6. Shipping Charges

• Original shipping charges are generally non-refundable, except where the return is due to a wrong item or a confirmed quality or manufacturing issue from Gen-Arc Nutrition’s side.
• If the customer ships the product themselves, reasonable courier charges may be reimbursed in genuine defect or wrong-item cases, subject to prior approval.

7. Order Cancellation

• Orders may be cancelled by the customer before dispatch by contacting customer support.
• Once shipped, an order cannot be cancelled and will instead fall under this Return & Refund Policy.

8. Policy Changes

• Gen-Arc Nutrition reserves the right to modify, update or change this Return & Refund Policy at any time without prior notice.
• The policy applicable will be the one in force on the date of the customer’s purchase.